Last Updated: [October 16, 2025]
Thank you for shopping with Big Juicy Burger!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our Returns & Exchanges Policy carefully to understand how we handle returns, exchanges, and refunds.
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags and accessories included.
The return request must be made within [7/14/30] days of delivery (depending on your policy).
Proof of purchase (order number, receipt, or confirmation email) is required.
Non-returnable items include:
Gift cards
Downloadable products (eBooks, digital files, etc.)
Intimate or sanitary goods (such as lashes, shapewear, undergarments, etc.)
Sale or clearance items
Customized or personalized products
To start a return, please contact our support team at [Your Email Address] with the following details:
Your full name and order number.
The reason for your return.
Photos of the item (if damaged or defective).
Once your request is approved, we’ll provide you with return instructions and the return shipping address.
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item).
Shipping costs are non-refundable.
If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We only replace items if they are defective, damaged, or the wrong size/color was sent.
If you need to exchange an item for the same product, please email us at with your order number and details.
Once we receive and inspect the returned product, we will process the exchange and send you a confirmation email with your new tracking number.
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or credit card company to post the refund.
If your return is rejected (e.g., product not in original condition), the item will be sent back to you, and no refund will be issued.
If you haven’t received your refund after 10 business days:
Double-check your bank account.
Contact your credit card company or payment provider (it may take time before your refund is officially posted).
If you’ve done all of this and still haven’t received your refund, please contact us at .
If your item arrives damaged, defective, or incorrect, please contact us within [48 hours / 2 days] of delivery with photos of the product and packaging.
We will prioritize your case and either issue a replacement or a full refund at no additional cost.
We can only cancel orders before they are processed or shipped.
Once an order is shipped, it can no longer be canceled and will need to follow the return process.
Only regular-priced items may be refunded or exchanged.
Sale, clearance, or promotional items are final sale and cannot be returned or exchanged unless defective or damaged.
If you have any questions about our Returns & Exchanges Policy, please contact us at:
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We’re always happy to help ensure your shopping experience with Big Juicy Burger is smooth and enjoyable.
